Crisis of Confidence in Insurance Industry (ALL, BRK/A, CI, CVS, ELV, HIG, PGR, UNH)
- Recent tragic events have heightened attention on the health insurance industry, which has long faced criticism around affordability and claims practices.
- Occam’s tracking shows an average 16% decline in Net Promoter Scores (NPS) for health insurers in the aftermath of these events.
- With the spotlight on health insurance providers, implications for public perception are spilling over to other types of insurance. NPS of Property and Casualty insurance providers have witnessed a more moderate, yet still notable average decline of 13% since November.
- Subscribe today to track evolving consumer sentiment to gauge whether the fallout of this event is temporary or will sustain longer-term.
